TERMS AND CONDITIONS
Please read carefully:
All of the pieces you see on our web site have been carefully handcrafted by Geoffrey Good. We work very hard to ensure that our production schedule accommodates your needs as best as possible. Given the nature of these pieces, however, subtle variations in detail and finish can occur as well as variable delivery times.
If you are interested in your order status, or if you have any questions about what you see on our web site, please do not hesitate to contact us. We are happy to answer any questions you may have.
Sales Tax: New York State and City combined sales tax of 8.875% will be added to orders shipped within NY state only.
Shipping
We ship fully insured via FedEx. Your direct signature is required for delivery, regardless of any signature waivers you may have with FedEx. If you are unable to sign for delivery on a weekday, we may be able to arrange for Saturday delivery through FedEx, subject to availability in your area. Additional charges may apply for this service.
Many of our items are custom-made for you when you place your order. Most items will be shipped within 10 days; however, if we need more time to compete your order we will send you notification via email of your anticipated ship date.
International Orders
We regularly ship to clients in other parts of the world. You will receive a shipping estimate as part of the checkout process. It is only an estimate and the shipping charge will be adjusted upon final processing of you order. You will be notified of the price as well as the carrier we will use. Please keep in mind that you will be responsible for any taxes/duties incurred by destination country.
Special Orders
We do our best to have every piece on our web site available to you for immediate shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date.
Please contact us if you need a special size in a particular piece. In some instances we may able to accommodate you.
Returns
All in-stock** items may be exchanged within 10 days of the date they were shipped to you, provided that they are returned in the original packaging, in pristine condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the shipping charges.
To exchange or return an item, you must first contact customer service at 800.506.4854, ext. 2, to request a return authorization (RA) number. Write this number clearly and legibly on the outside of your box, under your return label. Returns with no Geoffrey Good return code, and packages that are improperly packaged or uninsured will not be eligible for credit.
* Geoffrey Good will not be responsible for loss or damage of return shipments.
** Made-to-order/custom pieces are final sale.
We make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Additionally, as no two stones are exactly alike and every computer monitor is set differently, colors and sizes may vary slightly from the items shown. Our goal is to provide you with as much information as possible so that you can see the beauty and shape of a particular item, and make an educated and satisfying purchase.
Legal Notices
Under no circumstances shall Geoffrey Good be liable for any indirect, incidental, special or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. Please contact our customer service at either 800-506-4854, ext. 2, or info@geoffreygood.com if you have any questions.
Privacy Policy
We gather only the information that is essential to providing good service to our customers, partners and website visitors. We do not sell, lease, or license confidential information with third parties. We utilize SSL Encryption Technology for Secure Processing of your order, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the Internet.
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